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The Basics: On-Site vs. Virtual, What's the Deal?
What's the difference between hitting the on-site event vs. going virtual?
The on-site event is your classic 3-day street culture experience (Jan 17-19, 2025) – show up with your ticket and you’re in the mix.
The virtual event lets you tap in online during the same dates. Once you secure your spot, we’ll hit your inbox with an access code.
- 1-Day Pass: Experience the final day’s heat on 19 January 2025 only.
Please note that on-site tickets and virtual tickets are separate entry passes, and each requires a unique ticket for access to the respective event.
For assistance, email info@culturecartel.com for the on-site event or virtual@culturecartel.com for the virtual event.
How do I purchase the on-site event tickets and virtual event tickets?
You can purchase the respective event tickets via these links:
– On-site event tickets
– Virtual event tickets
Please note that on-site tickets and virtual tickets are separate entry passes, and each requires a unique ticket for access to the respective event.
For assistance, email info@culturecartel.com for the on-site event or virtual@culturecartel.com for the virtual event.
How do I register for the virtual event?
You can register for the virtual event on our official website at virtual.culturecartel.com.
Why isn't the virtual event free?
Your virtual ticket isn’t just access, it’s your chance to grab some serious prizes through our raffles. Plus, you’ll get exclusive viewing access to all Culture Cartel’s premium content and live events.
Securing Your Spot
How do I lock in my virtual ticket?
Hit up virtual.culturecartel.com and secure your spot.
Can I grab more virtual tickets?
For sure! Spread the culture – Grab extra tickets for your crew at virtual.culturecartel.com.
The Raffle Game
What's good with the raffle tickets?
On-Site Event:
- Every ticket = One Raffle entry = One shot at winning
- Winners must be present during the raffle draw
- Stay locked in to program schedule for raffle announcements
Virtual Event:
- Every ticket = One Raffle entry = One shot at winning
- Peep the prize lineup on our site
- Check the schedule so you don’t miss the draws
You’re the Virtual Raffle Winner! Now what?
- Watch for that winner’s email from virtual@culturecartel.com.
- Respond promptly and follow through with any steps required ( eg confirmation of personal details or acceptance of prize).
- Make sure your details matches with account information to avoid virtual@culturecartel.com delays.
- Keep our email, virtual@culturecartel.com whitelisted so you don’t miss anything.
*All winners will be notified via email, and there is no need to be present to claim your prize.
What's the difference between giveaways and virtual raffles?
- Giveaway Prizes: Score these through our social media contests – engage with the Culture Cartel community by liking, following, or sharing posts on our socials.
- Virtual Raffle Prizes: These are our exclusive virtual event prizes – you’ll need tickets to get in on the action. Winners are selected randomly during live draws at the virtual event. Don’t miss your chance!
Joining the Virtual Event
How do I tap into the livestream?
- Check your confirmation email
- Click that stream link
- Drop your access code (works during event hours only)
Missed the live action?
No stress, catch the replays for a full month after the event.
Got Issues? We Got You!
No confirmation email in sight?
- Check that spam folder first
- Still nothing? Hit up virtual@culturecartel.com
Need to whitelist our email?
Add virtual@culturecartel.com to your contacts to stay in the loop.
Need more help? We're here:
- On-site event questions: info@culturecartel.com
- Virtual event support: virtual@culturecartel.com